Culture
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How your people view their role makes all the difference.
How do your front-line folks define their role? I’ve been on airplanes a lot recently. I have admiration for any professional who works with the public on a daily basis. Cabin crew included. On the same day I had two dramatically different experiences on aircraft. The first: cabin crew friendly and welcoming. Present. Proactively helping…
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$53 trillion in wealth expected to change generational hands within the next 20 years
I’m still taking in all of the insights in The Future Laboratory‘s report (https://lnkd.in/gWB4QyU9). Some things that caught my eyes.– Boomers: 2/3 of family-owned businesses have no succession plan in place. – Millennials: As they inherit wealth, they are beginning to move wealth advisory relationships if their current advisor doesn’t have strong practices in place…
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How do you celebrate an employee who is leaving?
This video (h/t Manager Tools) shows an Apple employee leaving on his last day. Everyone in the store claps for him. Celebrates him. Not only employees. Customers too. I cannot think of a better way to illustrate an organization’s culture by how they welcome and say goodbye to employees. How wonderful would the departing employee…